How to Add a New User
All Hyatt users must be added to Medallia Concierge by using the Global ID as the username. Users will then be required to login to Medallia Concierge by using single sign-on (SSO). See Related: How to login via Hyatt Single Sign-On (SSO)
Follow the steps below on how to add a new user:
1. Log in to your Medallia Concierge account
2. Click the hotel name in the top right corner
3. Click Manage Team
4. You will see the existing users. Click the blue Add Hyatt SSO User button at the top to add a new user
5. Use the colleague’s Global ID as the Username
6. Enter their first and last name
7. OPTIONAL: Enter their email address in the Email field
8. Select Standard permissions, and include individual permissions if necessary.
Selecting “Standard” with no additional permissions allows
colleagues with core functions within the Inbox (reviewing
messages, responding, sending messages, using templates)
The permissions "can send group messages" and "can delete contacts” are
NOT permitted for Guest Lines
Add "can manage users" permission for property admins
9. Click Create User
Need help? Contact Support by going to Help > Chat With Us or using the chat icon on the login page.
