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Medallia Concierge's Support Team
Medallia Concierge's Support Team

The operating hours, contact channels and observed holidays of Medallia Concierge's Support staff

Updated over a week ago

The Medallia Concierge Technical Support team is here to assist you with any product questions and technical challenges you might encounter. The fastest way to contact Technical Support is by selecting Chat With Us from the Medallia Concierge Help menu.

Admin users will have access to Live Chat by default. Additional non-admin users may be designated for access.

Regular Support Office Hours:

Monday - Friday 5:00AM – 5:00PM PST

Knowledge Base:

2023 Holiday Calendar

Our office will be closed on the following dates.

During these closures, Support will provide limited coverage

  • New Year's Day: Monday, Jan 2 (Observed)

  • Martin Luther King Jr Day: Monday, Jan 16

  • President's Day: Monday, Feb 20

  • Memorial Day: Monday, May 29

  • Juneteenth: Monday, Jun 19

  • Independence Day: Tuesday, Jul 4

  • Labor Day: Monday, Sep 4

  • Thanksgiving Day: Thursday, Nov 23

  • Day After Thanksgiving: Friday, Nov 24

  • Christmas Day: Monday, Dec 25

  • Christmas Eve: Tuesday, Dec 26 (Observed)

  • Holiday Office Closure: Wednesday, Dec 27 - Fri, Dec 29

  • 2023 New Year's Day: Monday, Jan 2 (Observed)

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