The Medallia Concierge Technical Support team is here to assist you with any product questions and technical challenges you might encounter. The fastest way to contact Technical Support is by selecting Chat With Us from the Medallia Concierge Help menu.
Admin users will have access to Live Chat by default. Additional non-admin users may be designated for access.
Regular Support Office Hours:
Monday - Friday 5:00AM – 5:00PM PST
Knowledge Base: help.zingle.me
2023 Holiday Calendar
Our office will be closed on the following dates.
During these closures, Support will provide limited coverage
New Year's Day: Monday, Jan 2 (Observed)
Martin Luther King Jr Day: Monday, Jan 16
President's Day: Monday, Feb 20
Memorial Day: Monday, May 29
Juneteenth: Monday, Jun 19
Independence Day: Tuesday, Jul 4
Labor Day: Monday, Sep 4
Thanksgiving Day: Thursday, Nov 23
Day After Thanksgiving: Friday, Nov 24
Christmas Day: Monday, Dec 25
Christmas Eve: Tuesday, Dec 26 (Observed)
Holiday Office Closure: Wednesday, Dec 27 - Fri, Dec 29
2023 New Year's Day: Monday, Jan 2 (Observed)