The Medallia Concierge Technical Support team is here to assist you with any product questions and technical challenges you might encounter. The fastest way to contact Technical Support is by selecting Chat With Us from the Medallia Concierge Help menu.
Service Administrators will have access to Live Chat by default. Additional non-admin users may be designated for access.
Regular Support Office Hours:
Monday - Friday 8:00 AM – 7:00PM EST
Knowledge Base: help.zingle.me
2026 Holiday Calendar
Medallia observes the following 2026 US Holidays where our office will be closed.
During these closures, Support coverage will be limited.
Holiday | Date | Day of the week |
New Year’s Day | 1 January | Thursday |
Martin Luther King Jr. Day | 19 January | Monday |
Presidents’ Day | 16 February | Monday |
Memorial Day | 25 May | Monday |
Juneteenth | 19 June | Friday |
Independence Day (observed) | 3 July | Friday |
Labor Day | 7 September | Monday |
Thanksgiving Day | 26 November | Thursday |
Day After Thanksgiving | 27 November | Friday |
Christmas Eve | 24 December | Thursday |
Christmas Day | 25 December | Friday |
New Years Day 2027 | 1 January, 2027 | Friday |