Medallia Concierge's web chat is a small widget that is added to your website and enables your customers to chat with you inside Medallia Concierge. Messages from web chat show up inside Medallia Concierge just as messages from any other channel do.

The chat you see in the screenshot above shows up inside your Medallia Concierge inbox.

View the web chat docs with instructions to get started, customization details are here.

If your business has a native mobile app, you can add this same functionality to your mobile app by using the Medallia Concierge Chat SDK.