Quick Reference

FAQs | How Tos

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32 articles in this collection
Written by Mitch Milner, Jeremy Boatman, Julie Gamboa and 1 other

How do I delete a message?

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Written by Mitch Milner
Updated over a week ago

Inbound Phone Call Replying and Forwarding

Choose how the software handles inbound phone calls to your provisioned Zingle phone number
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Written by Mitch Milner
Updated over a week ago

Can I create a group chat in Zingle?

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Written by Mitch Milner
Updated over a week ago

Delete a Tag or Segment

Removing Tags and Segment from Service Settings
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Written by Mitch Milner
Updated over a week ago

Why does Zingle split long messages?

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Written by Mitch Milner
Updated over a week ago

Why do texts to Zingle turn green?

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Written by Mitch Milner
Updated over a week ago

Can I attach a PDF to a message?

View what attachments are supported in MMS (picture messaging)
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Written by Mitch Milner
Updated over a week ago

Create a New Tag

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Written by Mitch Milner
Updated over a week ago

Show Detailed Events

See timestamped actions by users, Zings and contacts by toggling this view on
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Written by Mitch Milner
Updated over a week ago

Internal Notes

Communicate to other Zingle team members by notating conversations
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Written by Mitch Milner
Updated over a week ago

Message Retention & Conversation Exporting

Know how long messages stay in your inbox and how to export conversations you'd like to keep beyond the retention period
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Written by Mitch Milner
Updated over a week ago

Zing Suggestion (Keyword & AI)

How having keywords or Artificial Intelligence suggesting Zings may improve your customer experience
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Written by Mitch Milner
Updated over a week ago

View & Export Invoices

Download or print Zingle invoices
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Written by Mitch Milner
Updated over a week ago

Pricing

Zingle pricing will cover how much Zingle costs, the contract terms, and how to get started.
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Written by Jeremy Boatman
Updated over a week ago

Update Payment Method

Upload or change the credit card on file for you Zingle subscription
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Written by Mitch Milner
Updated over a week ago

Auto-Translation

Effectively communicate with any contact whose first language is not English utilizing Zingle's auto-translation feature
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Written by Jeremy Boatman
Updated over a week ago

Manage Billing Contacts

Set up your profile, add your accountant, General Manager, assistant, secretary or other secondary billing contacts into your service
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Written by Mitch Milner
Updated over a week ago

Multi-Channel Communication

Zingle goes beyond SMS messaging, enable multiple channels of communication for each of the contacts that you're communicating with
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Written by Mitch Milner
Updated over a week ago

Merging Contacts

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Written by Jeremy Boatman
Updated over a week ago

How do I import my contacts?

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Written by Julie Gamboa
Updated this week

Blue dots vs Red dots

How read, unread and escalated messages are marked in your inbox
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Written by Mitch Milner
Updated over a week ago

What's the difference between Segments and Tags?

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Written by Jeremy Boatman
Updated over a week ago

How do I reset my password?

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Written by Julie Gamboa
Updated over a week ago

How do I export a conversation

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Written by Julie Gamboa
Updated over a week ago

Delayed Messages and Replies

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Written by Nathan Jovin
Updated over a week ago

Segments

Filter your contacts by creating segments, identifiers that are auto-applied to contacts when the criteria is met
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Written by Mitch Milner
Updated over a week ago

What is the Zingle API?

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Written by Jeremy Boatman
Updated over a week ago

How do I see my sent messages?

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Written by Julie Gamboa
Updated over a week ago

Can I text internationally?

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Written by Julie Gamboa
Updated over a week ago

What are customer Opt Out words that are recognized by Zingle?

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Written by Julie Gamboa
Updated over a week ago

Let your customers text you from your website

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Written by Jeremy Boatman
Updated over a week ago

How many messages can I send at one time?

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Written by Julie Gamboa
Updated over a week ago