Emojis
Some of you may be saying, "why spend time and resources on emoji support in Medallia Concierge?" 😉 Emojis play a more important role in modern communication, particularly when it comes to customer experience. Happy customers are maintained through positive customer experiences. We all know there is so much more to an interaction / conversation than just the words spoken. Things like body language, tone of voice, and gestures add depth of meaning in addition to what we're simply saying. Emojis have caught on with 92% of online users because, as simple as they are, they add texture, playfulness, and personality to any chat conversation.
Unfortunately, emoji support isn't perfect. 😔 Support for certain types of characters is inconsistent and completely dependent on the device. Even though some newer emojis aren't supported on all devices, the very large majority are supported by all devices. Here is a complete list and the support for each. Medallia Concierge is using the EmojiOne library.
How to use emojis in Medallia Concierge
To use emojis, simply click the smiley face icon, select your desired emoji(s) and they will be inserted into the body of you message. Using Medallia Concierge, emojis can successfully be received and sent.
In summary, support for emojis isn't perfect—but that doesn't mean you shouldn't use them. Obviously, we're big fans and data suggests it may be a great way to connect with your customers. Enjoy!